TrustSaga
Frequently asked questions
How reviews, business profiles and account approval work on TrustSaga.
When will my review appear?
All new reviews are held for manual review. They become public only after approval. Keep your review factual, relevant and based on your own experience.
What does verified mean?
A verification label refers to a recorded verification of the customer relationship. A submitted review, an approved account or a business subscription does not automatically make a review verified.
Do I need to upload a receipt?
No. Receipt and image uploads are not currently enabled. Never put payment details, identity documents or sensitive personal information in a public review.
Can businesses remove negative reviews?
Businesses can reply or report a review. They cannot remove reviews simply because they are negative. Publication decisions remain with moderation.
How do I claim my business?
Open its profile and request ownership. New accounts and business claims require administrator approval before management access is granted.
Does it cost anything?
Reading and writing reviews, basic business profiles and replies are free. Paid packages are available by enquiry; no payment is taken by the enquiry form.
Where can I get help?
Contact trustsagas@gmail.com. Email verification and password recovery emails are not activated yet.